Support

Something isn't working, or your coach said something it shouldn't have? Write to support@toxiccoach.com. We're a small team: we usually answer within two business days, faster if your alarm didn't ring.

It helps a lot if you tell us your phone model, its iOS or Android version, the app version (at the bottom of Me → Settings) and what happened.

The alarm didn't ring

iPhone with iOS 26 or later

• Check that Toxic Coach is allowed to schedule alarms in the iPhone Settings app, under Toxic Coach.
• The alarm volume follows your ringer volume, so turn it up before bed.
• If you press Stop without finishing your mission, the alarm rings again a couple of minutes later. That's a feature.

iPhone with an older iOS

• Older iOS versions don't let apps ring like a real alarm, so Toxic Coach uses a chain of loud notifications: keep the ringer on (not silent) and allow Time Sensitive notifications for Toxic Coach.

Android

• Allow Alarms & reminders and full-screen notifications for Toxic Coach (in the app: Me → Settings → Notifications & alarms).
• Exclude Toxic Coach from battery optimization. Samsung, Xiaomi, Huawei and OnePlus phones are known for killing apps in the background; dontkillmyapp.com has step-by-step guides for each brand.

Purchases and subscriptions

• Restore Pro on a new phone: Me → Settings → Restore purchases, signed in with the same Apple ID or Google account you bought it with.
• Cancel a subscription on iPhone: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions.
• Cancel a subscription on Android: Google Play → your profile → Payments & subscriptions → Subscriptions, or play.google.com/store/account/subscriptions.
• Refunds: payments go through the stores, so they handle refunds. On iPhone, request one at reportaproblem.apple.com; on Android, follow Google Play's refund guide.

Your data

• Export: Me → Settings → Export my data.
• Delete: Me → Settings → Delete all my data. It erases every goal, alarm, streak and setting on your phone and can't be undone. Uninstalling the app also removes it.
• Anything else about your data: support@toxiccoach.com. The details are in our Privacy Policy.

Report a roast link

If someone used Toxic Coach to bother you, tap Report this link on the roast page, or email support@toxiccoach.com with the link. We review every report quickly and remove anything that breaks our Terms of Service.

Too much roast?

Turn on Mercy mode (Me → Settings → Mercy mode, or the Mercy button after a roast) to pause every roast for 24 hours. You can also lower the intensity in Settings. Being sick is never roasted.

If you're struggling

Toxic Coach is a comedy app, not a replacement for real support. If you're going through a hard time or thinking about hurting yourself, please talk to someone right now. These lines are free and confidential:

• Anywhere: Find A Helpline, a directory of free lines in 130+ countries, findahelpline.com
• United States: 988 Suicide & Crisis Lifeline (call or text), 988 (988lifeline.org)
• United Kingdom and Ireland: Samaritans, 116 123 (samaritans.org)
• Spain: Suicidal behavior line, 024
• Mexico: Línea de la Vida, 800 911 2000
• Argentina: Centro de Asistencia al Suicida, 135 · (011) 5275-1135
• Uruguay: Línea Vida (also *0767 from a mobile), 0800 0767

In an emergency, call your local emergency number (911 in most of the Americas, 112 in Europe).

Ideas and jokes

Got an excuse we haven't roasted yet, or an idea for the app? Send it to support@toxiccoach.com. The best ones end up in the app.